Ever gone through the experience of staying up a couple of nights to resolve a crisis situation due to a problem that was 'known' ?! Doesn't feel good does it, yet we keep on making the same mistake. An open discussion on best practices in the area of IT systems management, quality, prevention of crisis, etc.
Showing posts with label telecom. Show all posts
Showing posts with label telecom. Show all posts
Saturday, January 27, 2007
Recurring patterns
I have an interesting job. Being in the center of the top crisis situations facing a telecom company (that translate to IT blame), the ability to execute without barriers, the ability to traverse up and down the food chain, C level to end workerbee, makes my job fun. It is a good day when I get to go home feeling like I (we) fixed something that had a positive impact on our customers .. and I get a lot of that thanks to our infinite ability to create problems. So, feeling self-destructive, I want out of this job i.e. my goal is shifting to prevention rather than reaction.
milangupta1@gmail.com
Labels:
crisis management,
IT support,
recurring patterns,
telecom
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