I find the model I created useful in evaluating where teams stand in their maturity and the kinds of things I ask them to focus on to move up the value chain and improve their performance.
An example, to move from a state of 'managed' to 'measured', I ask teams to put in place measures in the following areas :
A> Business KPI reporting in the context of the system being measured. B> Measures around the utilization of the system (beyond CPU etc.). The most basic is a graph of concurrent user logins at 15 min intervals. More sophesticated is transactional level measures. C> Systems availability reporting which of course is always 99%+. A better way is measuring business impact i.e. #minutes downtime / call centre agent / month.
