knownbugs

Proactive is better than reactive because we can e...

2010-07-12T17:57:54.009+01:00

Proactive is better than reactive because we can expect some best result and less error with use of it.
-toronto airport escorts

Post with graphical description to know very well ...

2010-07-04T13:21:26.841+01:00

Post with graphical description to know very well about it.
Thanks for share.
-Grant Applications

Today, we are living in an era of the Internet whe...

2010-06-09T07:34:32.565+01:00

Today, we are living in an era of the Internet where online Project Management Software serves as a great tool to help us complete projects on time. Such software is the simplest tool that helps the project managers plan and manage different tasks that are involved in each project.

Differences are often deactivated to limit the cas...

2010-03-24T00:32:15.854Z

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There is an interesting book with title a "The Dea...

2010-03-23T02:33:41.774Z

There is an interesting book with title a "The Deadline: A Novel About Project Management " .. This book talks about various models, client engagement, politics and building software with stealth teams. Whether we build software in waterfall model or an agile/XP model, this book offers a reflection of what typically goes on in a software development organization.

Stu Feldman, creator of "make", makes the followin...

2010-03-12T15:30:37.895Z

Stu Feldman, creator of "make", makes the following rueful observation about app performance:

"I never worry about a factor of 2.
The problem is that neither do nine of my friends."

(Hint: 2**10 = 1024!)

One option I am thinking about is to pay for a fas...

2010-03-06T23:27:59.709Z

One option I am thinking about is to pay for a fast dsl/fibre connection and host my own server vs paying someone a monthly charge for hosting.

Hi Milan: It’s nice to see you back. I am a real ...

2010-02-26T09:13:43.957Z

Hi Milan:

It’s nice to see you back. I am a real fan of your blogs.

Requirements should be based on the business / service benefits and hence they could be "barely sufficient" if the benefits can be met. I will quote an example but the issue needs to be addressed at a more fundamental level.

However, almost all the time they are not. The requirements are quite often a mash-up of business benefits and the "wish" of the originator. There has to be ways that can capture requirements in such a way that the business problems are "first" addressed and then address the wish list.

The "wish" factors are important from the customer experience perspective but for the techies, they are not as important as the cost, quality, time, performance, scalability and other goodness factors.

Just to cite an example from the automobile industry. The design, engineering and assembly are important for the design and tech team. Those should be decided by the design and engineering community after studying what the market wants (Not the customer). They are the best to do that job. Then comes the configuration bit - color, upholstery, music system etc. Those are similar to the "wish list". Those can be decided by the customer experience or sales teams along with the customer.

Often, in software development, it is very difficult to differentiate between the real requirements and the "wish" and hence teams land up with a lot in their plate.

MJ

I found this site using [url=http://google.com]goo...

2009-11-10T19:48:40.831Z

I found this site using [url=http://google.com]google.com[/url] And i want to thank you for your work. You have done really very good site. Great work, great site! Thank you!

Sorry for offtopic

Yes, totally agree with you. I think this is more ...

2009-11-07T07:45:17.176Z

Yes, totally agree with you. I think this is more of an attitude thing that needs correction (and my guess is, this will naturally get corrected as the scene evolves). As the saying goes, "Specialization is for insects":-)

I agree completely. Having left BT and now working...

2009-11-03T10:53:27.103Z

I agree completely. Having left BT and now working for a company whose sole purpose is to ensure organisations are fully prepared if their inbound telecoms are disrupted, you would think that this would be satisfying. But what amazes me most is the apathy that companies have about preparation rather than cure, willing to pay through the nose when things go wrong but not equipping themselves adequately in the first place.

Perhaps a good way to judge the effectiveness of a...

2009-10-04T00:36:35.021+01:00

Perhaps a good way to judge the effectiveness of an SDK is to review how 'messy' the client code needs to be ? I think you are touching on what is the crucial intellectual issue behind designing a good SOA framework.

Thanks for the information about the broadband spe...

2009-08-18T06:57:16.425+01:00

Thanks for the information about the broadband speed.I check my internet speed in the site www.ip-details.com.But from this article I know the more information about the broadband speed.Really its very useful to me.

Well, I would say it is just one side of the story...

2009-04-03T00:05:00.000+01:00

Well, I would say it is just one side of the story.

In the last fifteen years, I have executed multiple IT projects in various capacities. The most standing out ones were done from multiple location - in one case the team split across three continents - Asia, Australia and North America!

My experience makes be believe that what matters more is efficient communication among the team members and right resources. Each person should have a well defined role, well defined work item, and a well defined schedule. There should be an orchestrator to synchronize. There should be daily calls for a few minutes- stand up or sit down, does not matter. There should be a quick communication channel - an Instant Messenger! And there should be a challenging goal to achieve.

You will see
1. Reduced number of meetings
2. Reduction in meeting duration
3. No long coffee breaks
4. No time waste in chatting

One of my team member once mentioned that he work hard because he think others are working hard - of course on a light note :)

I would rather say any model will work if you have the right team!

BTW, Are you co-located with the co-located team?

Hi Milan, Thanks for such useful posts. Please pro...

2009-03-19T19:15:00.000Z

Hi Milan, Thanks for such useful posts. Please provide some guidelines which can help me resolve business critical tickets.

Ashish

Good words.

2008-10-27T14:45:00.000Z

Good words.

Hello MilanInteresting write up. I am more keen to...

2008-09-11T02:10:00.000+01:00

Hello Milan

Interesting write up. I am more keen to know how IT Top Talent search works.

To be precise, what it takes to get the authority to remove red tapes in an organization, which I believe is the key contributor (another being decision making) to detoriate any progress.

Can you please guide me?

Excellent ArticleCheersDeepakPECATS

2008-08-22T17:28:00.000+01:00

Excellent Article

Cheers
Deepak
PECATS

Very true Milan. This hampers Customer experience ...

2008-08-15T13:09:00.000+01:00

Very true Milan. This hampers Customer experience to a large extent and i guess some mechanism should be in place to penalize the system owners if things are not done right first time.

Good thoughts. I'd agree that strip charts (like M...

2008-05-22T03:00:00.000+01:00

Good thoughts. I'd agree that strip charts (like MRTG) are invaluable when troubleshooting. We have automatic MRTG charting of CPU, I/O, TCP connections, disk space & a few other variables for all servers.

We overlay multiple strip charts for CPU, I/O etc. to correlate events. (High CPU + high I/O)

The historical data presented by a simple MRTG strip chart is very valuable for troubleshooting and trend detection.

There are two very interesting points that you hav...

2008-05-11T18:29:00.000+01:00

There are two very interesting points that you have brought out in your response.

Knowledge sharing and the impact of growth. Let me address these in mutually exclusive manner and it’s inter dependencies thereafter.

1. MAKE awards are used as benchmarks. Infosys and Wipro are two companies that are listed for 2007 but they are way below in the list. Companies like Accenture and CapGemeni are way ahead of these players. At least in Asia Infosys should have been listed but even that is not the case. Well, that’s what the benchmarks say.

Ok, lets looks at other sources of Information.

According to PC Pro Wipro has the highest number of papers and artifacts submitted and not Infosys and Infosys does not even feature in KMworld. At least, I did not find its name. Maybe it chose not to pay and or participate. That is fine.

Now, let’s say that we do not trust these assessments, reports and awards and from that point of view let us look at the data. IBM (off-shoring) has the most of its knowledge base available. BTW, even this article refers to IBM material. Accenture has the most elaborate framework for KM that I have ever come across. The openness in the culture is unprecedented. Infosys is no match to this. (Again, I am being very objective in my assessment. I like Infosys as an investor).

So clearly, it is the initiative that these two individuals have taken and the company should not be given the credit for such articles. If it was the company culture then it would have been evident in many ways. Like in the case of Accenture, IBM, GapGemeni. I am including these companies because now it is a Flat world. This is what Infosys says and not me. :) And also these companies have spanned the IT value chain and have their Offshore centers, BPO operations and are in direct competition to Infosys. So, clearly Infosys is no match for these companies in the Knowledge Sharing space at the least.

I can give lot of data to support this stand but you might look at me as a Infosys basher and that is not the case.

Now, the growth story. NR Narayan Murthy in his interview with Mr. Pranoy Roy in 7th December 2005 had said that scalability was his worst nightmare. Truly, they have not been able to scale up the way they should have. Clearly, a great story has messed up and soon will be an equal to lesser known companies in the flatter world. They lack leadership. If one is asked to name some top leaders from Infosys. No one will be able to answer it. They are surviving on the process engine that was built by the leader early on in its childhood.
Nonetheless, there are other companies which are growing at a rapid pace and are much better poised to take up leadership roles in years to come. They are what Infosys was to IT services companies 5 years back. Fundamentally strong and agile.
Next 3 years as you rightly stated are going to be game changing for the Indian IT services companies. The supply of IT engineers (commodity) is the bottle neck. It is natural that the equilibrium will be reached. The margins will be normalized and soon the business model would define a steady state. I am sure that the management of this company understands such a progression of the market but is seemingly doing very little to address this issue. If Infosys had to maintain its leadership position then they would have seriously looked at discontinuing the “pay per body” revenue model. They have very recently learnt it and implementing this would take ages because of its rigid organization structure.
Hence you will only find some pockets of hardworking individuals in this organization and they too would be gone once they understand their true value in the Flat world.
Milan, I truly appreciate your view but still feel that you should give credit to the Individuals and not the company. I like you for your openness and ethical approach to things and knowing the just person that you are, I am sure you will make the necessary changes to your post.

Thanks for reading my views.

I think the issue is more about what a company doe...

2008-05-11T13:33:00.000+01:00

I think the issue is more about what a company does with its 'few good people' in spreading this knowledge and experience.

This is not a simple problem especially when a company is growing by 10K people / year.

IT work in India has to evolve from its current stereotype of 'cheap labour' doing grunt work. The next three years will be a defining period for the IT industry in India. The inflection point is now (see what the weakening $ has done). Either, the Indian IT industry will remain in current mode or evolve into a model of greater accountability and effectiveness.

This isn't just an Infosys problem.

A good presentation of reality. Nikhil and Alok ha...

2008-05-11T11:40:00.000+01:00

A good presentation of reality. Nikhil and Alok have done a good job.

Also, I share your feeling. I am stunned too.

As far as this article goes, Alok and Nikhil have not mentioned where they have worked before working with Infosys nor have they mentioned where they got this experience from. Maybe they were with Accenture, TechM, Satyam, Wipro, Cognizant or HCL when they got this experience. Also, it is purely upto an individual to make the best out of a given situation and it is clear that Nikhil and Alok have put in their best. This cannot be credited to a specific company.

So, attributing their experience, skill and good insights to Infosys would be a little incorrect. I would have given this credit to Infosys only if it was Infosys IPR. These two good folks only happen to be with Infosys.

Maybe your comment should have been "A great article" or a "Must read".

Therefore, I support your feeling. I too am stunned that such good people are still with Infosys. It may seem that I am anti-Infosys but that is not so. It’s just that you comment made me think/feel that Infosys had offered something and was a little misleading.
BTW, Infosys has some good people left but because of their aggressive growth plans the percentage of such people has gone down to a very great extent and they are not doing anything to stop such attrition.

I would also like to mention here that I read your blogs because you are a clear person with excellent insights. I am waiting to read your thoughts.

the above comment was for aroj

2008-03-27T13:52:00.000Z

the above comment was for aroj

Do you know how productivity is measured in the so...

2008-03-27T11:29:00.000Z

Do you know how productivity is measured in the software industry?